Welcome to HiGrow Help Center
Access manuals, downloads, service policies, and expert guidance—all in one place.
Quick Access Resource Cards
📦 Drivers & Software
Keep your devices up-to-date.
Download the latest firmware, drivers, and utility tools for HiGrow products.
👉 [Download Now]
Q1: Where can I download the latest HiGrow inverter firmware?
A1: You can download the latest firmware updates for HiGrow inverters from the Drivers & Software section of our Help Center.
Q2: How do I choose the correct software for my product model?
A2: Select your product category, then filter by model umber to find the exact driver or monitoring software.
📘 Data Sheets & Manuals
Understand your tech.
Find user manuals, wiring diagrams, data sheets, and installation guides.
👉 [View Documentation]
Q1: How can I find the datasheet for my HiGrow Inverter?
A1: Go to the Data Sheets & Manual section, choose your product, and download the latest version in PDF.
Q2: Are user manuals available in multiple languages?
A2: Yes, user manuals are available in Chinese, English, Spanish and some other languages.
🎓 Training & Tutorials
Learn from the pros.
Watch training videos, and how-to tutorials to get the most out of HiGrow solutions.
👉 [Start Learning]
Q1: Do you offer training for installing solar inverters?
A1: Yes, we offer video tutorials and certification courses for HiGrow product installation and troubleshooting.
Q2: How can I register for the next online training?
A2: You can sign up through Training section where upcoming sessions are listed wtih registration links.
🔄 Upgrade Your System
Ready for more power?
Submit your details to explore system upgrade options and compatibility.
👉 [Request Upgrade]
Q1: How can I upgrade my existing solar inverter?
A1: Submit your current system specs and we’ll recommend upgrade kits or hybrid solutions as appropriate.
Q2: Will upgrading affect my system warranty?
A2: No, all upgrades are carried out using certified HiGrow components and maintain your warranty.
⚙️ OEM/ODM Services
Need customization?
Learn how we offer tailored OEM/ODM energy solutions for your brand or business.
👉 [Explore Services]
A1: yes, we provide private-label OEM services for business looking to rebrands HiGrow technology.
A2: Absolutely. We offer ODM services to create unique inverter setups tailored to your specifications.
🧾 Warranty & Support
We’ve got you covered.
Access warranty details, claim instructions, and after-sales service information.
👉 [Check Coverage]
Q1: How do I claim warranty service for my HiGrow product?
A1: To claim warranty, register your product online annd submit the issue through our support form. Our team will verifiy and coordinate service within 72 hours.
Q2: Is technical support available after the warranty ends?
Yes, We continue to provide lifetime technical guidance adn diagnostics through our Help Center, even after the warranty expires.
💼 Become a Service Partner
Join our global support network.
Partner with HiGrow for certified local installation and technical service.
👉 [Apply Now]
Q1: What benefits do HiGrow service partners receive?
A1: Partners get access to exclusive training, direct technical support, priority service requests, and marketing resoruces to grow their local presence.
Q2: Do I need specific certifications to partner with HiGrow?
A2: Yes, we require service partners to be certified electricians or engineer and have minimum 2 years of experience in the field.
📨 Customized Solutions?
Can’t find what you need?
Reach out to our support team or submit a custom support request.
👉 [Contact Support]
Q1, Can HiGrow design a solution for industrial setups?
A1: Yes, we specialize in custom renewable energy setups for industrial, commerical and agricultural use.
Q2: What’s the consultation process for custom energy systems?
A2: Schedule a free consultation via our contact form. Our energy consultants will analyze your needs and design a tailored system for you.
Still need help? We’re here for you.
Didn’t find what you were looking for in our Help Center? Our support team is always ready to assist you. Reach out for personalized assistance or technical support.